Puffy Mattress Customer Service Phone Number

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Our daily lives are dependent on sleep. It’s something that everyone does, and it has a major impact on our mental and physical well-being. There are many ways people can improve their sleep, from increasing their daily exercise to maintaining a proper diet. The choice of the mattress they sleep on is an important factor in their sleep.

Even if you are on a tight budget, it may seem easy to buy a random mattress online. You’ll be able to tell if you are experiencing pain from poor-quality mattresses that you need to change your mind and get a better mattress. We will examine the Puffy mattress to see if it can solve your problems at night.

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Before you continue, you may want to check out this video by Camie Juan on YouTube that gives a quick overview. After, you will want to read the rest of our article for a more comprehensive review of Puffy Mattress.

What is a Puffy Mattress? Puffy Mattress Customer Service Phone Number

Puffy is a brand that’s proudly made in Canada. Each foam layer of a Puffy mattress has been designed and produced in Canada specifically to ensure quality with each and every mattress that comes out of their factory floor.

Puffy adheres to Standard 100 by OEKO-TEX. This standard label is by OEKO-TEX and ensures that your mattress does not contain any harmful substances. Puffy mattress foams are also CertiPUR-US certified, ensuring that the foams are made without any heavy ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead, heavy metals, formaldehyde, and phthalates. Each mattress Puffy provides is safe for your external and internal environment.

Puffy spent many years perfecting its blend of materials by performing sleep trials and formula runs. Because they only make small quantities of foam mattresses, Puffy believes that they are high-quality. This specific production cycle ensures that the Puffy proprietary foam is not compressed for too long before you receive it, maintaining its hand-crafted quality from when it was first made.

Puffy also wears its recognition proudly on its website. In 2021, Puffy has been ranked best mattress within several popular publications. Some of these include health.com’s recognition of Puffy as the best soft mattress for side sleepers and healthline.com’s recognition of Puffy as one of the best-rated mattress-in-a-box products found online.

Puffy Mattress Customer Service Phone Number

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What Type of Mattresses Does Puffy Mattress Use?

Puffy has two main types of mattresses: their original Puffy mattress and their Puffy Lux mattress. The foam layers of both mattresses are the same, although the Puffy Lux is 2 inches taller than their original Puffy mattress, which measures 10 inches. The Puffy Lux mattress also comes with an additional foam layer compared to the Puffy Original, essentially making the Puffy Lux a 6-layer mattress, including its top and base covers.

The Puffy original mattress is Puffy’s 5-layer foam mattress meant for sleepers who enjoy a medium-firm mattress that doesn’t sacrifice comfort or durability. The Puffy Lux, on the other hand, is intended to be medium-plus and helps assist sleepers who experience spinal alignment issues. Both mattresses keep your body aligned and reduce pressure that builds up over time. You can use the Puffy mattress on many different bed frames and should adapt to any sleeping position.

It’s worth noting, though, that Puffy does specifically specialize in only foam-type mattresses. Although they may have named their foam for the regular sleeper, these foams may look similar to memory foam or polyurethane mattresses. Pure foam mattresses can easily deform over time. This problem of deformity is especially prevalent in memory foam-type beds, where the contours of regularly positioned bodies stay long after the sleeper has left the mattress.

Hybrid mattresses are a way to avoid this problem. They use older technology, that of the spring coil, and harmonize it with memory foam and modern mattress compositions. These hybrid mattresses combine the strength and structure of a coil mattress and the comfort and plushness that foam provides.

What Does Puffy Do to My Sleep Quality?

Every Puffy mattress has multiple layers of foam that contour and support your body while you sleep. The focus of each layer will determine how each layer affects your sleep.

Their cloud cover is the first layer of Puffy mattresses. It’s stain-resistant and waterproof. This removable layer cover, which is soft and comfortable to touch, can be washed on the rare occasion that you need it. The Puffy cloud cover has been OKEO-TEX approved and is hypoallergenic for people with severe allergies.

The first foam layer of a Puffy mattress is its Cooling Cloud Foam, a unique gel-infused foam formulation designed by Puffy itself. This foam was designed to absorb excess body heat for a more comfortable and cooling sleep experience. This foam was also intended to be non-damaging to the environment and uses an aCertiPUR-US certified manufacturing process called Variable Pressure Foaming, or VPF.

The Puffy Lux’s Body-Adapting Dual Cloud foam is exclusive to them. This VPF-manufactured foam is meant to adapt around your specific body shape and sleeping position to help alleviate any tension around variable pressure points in your body. With the Dual Cloud foam, you get the comfort of pressure relief without sacrificing the support your body needs.

Puffy’s climate comfort foam assists all this, which works by regulating temperature around the mattress for more stability around temperature fluctuations. It helps the top layers provide pressure relief.

The last foam on a Puffy mattress is their WFP-manufactured polyurethane Firm Core Support foam meant to support all the above layers and keep the overall structure of the bed stable throughout regular use. All these layers are then surrounding by the Puffy grip base cover, which helps keep the mattress from sliding around on the bed frame.

This shows that every aspect of the Puffy mattress was designed to improve your sleep. Puffy is a company that has created a bed that can regulate temperature and provide support for the body.

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How Much Does a Puffy Mattress Cost?

You will eventually have to pay brass tax on any mattress. Depending on which brand you choose, your mattress could cost you between $2000 and $3000 at times. With Puffy, though, you can enjoy a quality luxury mattress for as low as $749 for their original Twin mattress. That’s 10-inches of premium engineered foam for a little over a quarter of the price of most luxury mattresses out there.

Puffy offers a 101-night trial so you can decide if Puffy mattress is right for you. You can return the mattress to Puffy and continue to test its comfort for up to 101 nights. If the mattress still fails to live up to your expectation, you can expect Puffy to give out a full refund with free returns on them as well.

Puffy believes in their mattresses so much that they included a lifetime guarantee with their products as well. If you find that anything is wrong with your mattress, you can contact Puffy, and they will do their best to solve your problem, even replacing your mattress if needed.

Although it can be difficult to find the right size Puffy mattress for you, a twin mattress might work well for you if you are single and don’t intend to share your bed with anyone. If you are expecting more than one person to sleep in your bed, or if you simply want the extra space, you will have to pay more. You can expect to pay $1000 for a queen-sized mattress, or almost $1500 for one that is California King-sized.

The Puffy Lux mattresses are more expensive. The entry-level Puffy Lux size will cost you $1500 for a twin-sized Puffy Lux mattress. The queen size, a standard size for many, reaches a high of $2,000 and only goes up from there. Although not everyone will need the Puffy mattress in its luxury version, it is likely that people won’t be able to afford the more expensive mattresses.

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Are there other bed accessories and products available from Puffy?

You might decide that the mattress isn’t right for you, or that you already own a Puffy mattress and are looking for companions. In that case, Puffy does have your back with their catalog of bed accessories, frames, and even related bed furniture. Puffy Mattress Customer Service Phone Number

Puffy has three additional store categories for people looking for bedroom items apart from just mattresses. The first additional category would be bed bases, which come in three types: foundational, adjustable, and complete bed frame. You can order them from the cheapest to the most expensive so you can choose which bed base is best for your space and budget.

Puffy then has mattress beddings available on the site as well. During some promotional periods, you may be able to snag a pillow or mattress protector with your purchase of a Puffy mattress. But if you happen not to be so lucky, you can easily buy yourself some accessories with your purchase to complete your mattress delivery. All you’ll need to do then is wait for your entire purchase to be delivered to you, and you get a complete bed set in one package. Puffy Mattress Customer Service Phone Number

Lastly, Puffy also has related bedroom furniture in their bedroom catalog. Puffy also sells throw rugs that can be used in your bedroom as a complement to your mattress. Puffy also makes mattresses for dogs.

Our Verdict

Puffy mattresses are a good choice for those sleepers looking for total foam mattresses and don’t mind the slightly higher than the average cost for their beds. Their Cooling Cloud Foam technology is a nice differentiator to the standard memory foam mattresses that other direct-to-consumer mattresses. A Puffy twin-size mattress at a reasonable price is available for most people who are looking to make an investment in a superior mattress. It is also a far cry away from luxury bed dealers.

But it’s important to note that the price of Puffy does tend to increase once you start looking beyond entry-level beds. Puffy Lux mattresses are often more expensive than the market because they have one layer of foam. Their attention to the foam may also hinder in a way as full foam mattresses may lack the structure that some sleepers are looking for. Puffy Mattress Customer Service Phone Number

For us, Puffy is a decent choice for the average shopper, but it will benefit you to also check out other mattresses available online that ship directly to you. While Casper and the like may be household names in the mattress industry, you can also check other independent mattress suppliers such as DreamCloud. DreamCloud is a great example of a mattress company using the hybrid composition method to provide comfort and stability while sleeping. DreamCloud Twin’s entry-level DreamCloud Twin mattress is priced at $699, which is a great deal for a budget-friendly option. Give DreamCloud a look when deciding for your next mattress, and you may walk away with better nights down the road.

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Frequently Asked Questions Puffy Mattress Customer Service Phone Number

Shipping Puffy Mattresses to Where?

Puffy mattresses is proud to be a Canadian company. As such, they deliver free all across Canada. Puffy.ca can deliver to the United States and other countries.

Can I Return a Puffy Mattress?

As we mentioned above, Puffy offers a 101-night guarantee on their mattresses that ensures you experience complete satisfaction with their mattresses. Send them a message if you aren’t satisfied with your Puffy mattress. They can help you return it and give you a full refund.

Puffy will recycle your mattress or donate it to homeless shelters.

Does Puffy Mattress Come With Warranty?

All mattresses from Puffy come with a lifetime warranty. As long as you still own a Puffy mattress, you can be assured that you will be covered. If your current bed is damaged or defective, you will be given a replacement.

Who can I call for help with my puffy mattress?

Puffy is always open to helping its current and prospective customers. Contact them via the hotline at (800) 889 8712 or email support@puffy.ca. You can also chat live with them on their website.

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