Puffy Mattress Review

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Puffy is a leading direct-to-consumer mattress dealer in the country. Puffy is proudly Canadian-owned, and operated. Its proprietary foam technologies like their Cooling Cloud foam or Climate Comfort foam have made it a leader in the bedding market.

While Puffy remains one of the premier North American mattress deals that specialize in fully foam mattresses, they are by far not the only players vying for customer attention. How does Puffy hold up against some of the other popular brands out there? Let’s see.

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Before you go on, you may want to check out this video by Mattress Clarity on YouTube that gives a quick overview. After, you will want to read the rest of our article for a more comprehensive review.

The Puffy Mattress: An Overview Puffy Mattress Review

Before we get into the comparisons, let’s review what Puffy is as a mattress company. This will give us a better understanding of how it compares to other companies.

There are many types of mattresses available

Puffy has two mattresses available on its website, the Puffy Original and the Puffy Lux. Both mattresses come with a complete run of sizes, from Twin to California King. Both mattresses also share the same construction, save for the Puffy Lux’s additional foam layer bringing its mattress height to 12 inches compared to the Puffy Original’s 10-inch height.

Every Puffy mattress begins with Cooling Cloud foam. This proprietary foam composition by Puffy ensures a uniform heat transfer while providing a soft and supportive sleep environment. Assisting the Cooling Cloud foam top layer are Climate Control foam and the pressure-relieving firm support base. Climate Control foam is an intermediary layer between top gel foam and bottom support base, increasing the mattress’s ability to regulate temperature. The support base is the final foundation of the mattress. It gives it structure and prevents you from sinking too deeply into the mattress. This whole mattress composition was designed with proper pressure relief, spinal alignment, and temperature regulation in mind.

The Puffy Lux comes with an extra layer of foam, the Plush Dual Cloud Foam. This foam gives you two additional inches and helps to ease tension from long days. Both the Puffy Lux, and Original are covered in hypoallergenic and grippy bottom and top mattress covers.

Pricing Point for Mattresses

Price is always going to be a determining factor when it comes to deciding if the mattress will be the one for you. Puffy’s price point is in the middle of the spectrum. It is not too costly but not necessarily cheap.

An entry-level Puffy mattress, that is to say, their Twin sized original Puffy mattress, will set you back an easy CAD$750. Be aware that Queen-sized mattresses and beyond will cost you more than CAD$1,000. The Puffy Lux mattress will cost you more than CAD$2,000, and the exact size of the original is also available.

With all the ins and outs of Puffy accounted for, let’s now see how it matches up against some other popular brands online.

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Puffy Mattresses vs. Emma Mattresses

Emma is an online icon, thanks to their extensive use of online marketing. Puffy, a proudly Canadian business, is Emma’s source for their technologies. Their German-born designs are specifically geared towards temperature control as well as spinal alignment.

Ready to ship anywhere, will This European-designed bed beat puffy?

Types of Mattresses Available

Emma Original uses a proprietary foam technology similar to Puffy. It is designed to provide a plush and soft feel while still maintaining the structure of a mattress. This hybrid and balanced softness can be attributed to their memory foam and latex foam technologies. Their leading foam later used in all their mattresses is called Airgocell and is designed to adapt to pressure to better respond to body movements while sleeping.

Emma’s visco elastic memory foam acts as a second layer between the Airgocell layer and the supporting base layer. Similar to Puffy’s Cooling Cloud foam construction, this layer is layered on top of the firm supportive core foam. Emma’s mattress’s supportive foundational foam, the bottom layer, has ridges around it. This is to help with spinal alignment and counter any pressure.

Emma sells only the original Puffy mattress, unlike other sellers. There is no Emma Lux or Emma Premier type, just the standard 10-inch mattress on which Emma pulls its entire catalog.

Price Point of Mattresses

Emma has only one type of mattress so it will be much easier to compare prices to Puffy’s original mattress. Emma certainly makes it much easier for new customers to try out their mattresses as their entry-level price point is at a low CAD$419 compared to Puffy’s CAD$700 twin-sized beds. Even Emma’s Queen size mattress comes in cheaper than Puffy’s twin size.

Emma’s single mattress option eliminates the need for expensive options like Puffy. You won’t need to choose between a standard or premium version as Emma has backed all its focus on its standard size.

Final Winner

Choice-wise, Puffy does have Emma beat. You can choose from a variety of mattresses, including premium and original versions, as well as additional accessories such sheets, covers, pillows and bases.

But Emma does have one advantage on their side: price. Emma comes in so much cheaper than Puffy while delivering close to the same type of premium comfort. Emma has similar customer protection plans, with warranties and trial plans identical to that of Puffy. Emma may be the right brand for you if you are new to the mattress market or don’t want to spend too much.

Puffy Mattress Review

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Puffy Mattresses vs. Nectar Mattresses

From European design, we now move to the proudly New York-raised mattress company Nectar. Nectar is a company that promises to deliver a range of mattresses directly to your home. It was once regarded as one of America’s fastest-growing ebusinesses.

Nectar has similar foam technology to Puffy, and offers a wider range of mattresses. Will this more extensive catalog be what brings Nectar above Puffy as a bed brand?

Types of Mattresses Available

Nectar has not 1, not 2, but 3 total mattresses available on its website for purchase, all with varying degrees of softness, plushness, and even material compositions. Although Nectar already has a clear advantage over Puffy in terms of the variety of options, it is still unclear if more choices will equal better quality mattresses.

Nectar’s original 12-inch Nectar Memory Foam mattress was their first mattress. This mattress comes with five separate layers, again similar to how Puffy designed its foam mattresses. Their Nectar Smart Layer is the first layer. This gel memory foam helps relieve pressure due to its high density construction.

The Nectar Smart Layer is then supported by two more foams, the Nectar Dynamic Support Layer and their Stay-Stable Support Layer. These foams help stabilize your body as you sleep, minimize motion transfer, and keep the mattress on the base. All this is enveloped in Nectar’s quilted Cool Cover, which helps regulate temperature, and Nectar’s shift-resistant lower cover, which allows stability by acting as an outer grip to the bed frame. If you’re looking for a mattress with a medium firmness that helps your body to be enveloped in memory foam while you sleep, the Nectar Memory Foam mattress might be good for you.

There is a Premier version of the Nectar Memory Foam mattress that looks similar to the Puffy and Puffylux versions. The Nectar Premier memory Foam mattress comes with all the same features as the standard Nectar Memory Foam. However, it comes with a thicker and more advanced Nectar Smart Layer, now with enhanced ActiveCoolHD. This additional inch of foam brings the total mattress height to 13-inches. It is specifically designed to further assist in keeping the mattress cool and regulating your body temperature while you sleep.

Lastly, the most premium mattress that Nectar has available is their Nectar Premier Copper mattress. The Nectar Premier Copper mattress is a combination of the best features of the two previous Nectar mattresses, and adds thickness to each layer. At 14-inches, you’ll be sure not to be feeling anything but the plushy and supportive mattress. To add to this, the maximum temperature regulating quilted cover is upgraded to include copper-infused threads that help dissipate heat and other heat conductive fibers that keep the mattress cool to the touch.

Price Point of Mattresses

Nectar’s Twin-sized memory foam mattress is priced at a reasonable $499. You won’t need to add too much if you want a queen size and larger, as these mattresses come in at $899 and up.

Getting any of the premium versions will be a bit heavier on the pocket, naturally. A queen-sized Nectar Premier will push you back $1299, while the even more luxurious Nectar Premier Copper will cost you $1699. These mattresses are still thicker than those offered by Puffy. The Puffy Lux is still more expensive than the Nectar mattresses in its largest size.

Even better for Nectar is that all purchases usually come with $399 in freebies. These freebies may change depending on the season but typically include mattress covers, protectors, and pillows. Every purchase comes with a lifetime guarantee, a full year trial, and free shipping to make it even easier.

Final Winner

Nectar seems to have Puffy beat in terms of price and sheer options available to shoppers. Nectar offers additional benefits that make a Nectar mattress more valuable than Puffy.

Nectar’s only problem would be its inability to sell products to residents outside the US. Puffy ships only to Canada; Nectar ships only to the US. Your choice will eventually be dictated by where you are located in the world.

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Puffy Mattresses vs. Casper Mattresses

Casper had to be included. Not including Casper would be like not including Coca-cola or Pepsi when making a list comparing what the best soft drink would be. Casper’s high price is a common comparison with newer brands but it remains a top choice for many shoppers looking for a mattress.

Puffy uses Casper’s higher price points as a clear point to try out the cheaper Puffy mattress. Will Casper bow out to this newer Canadian brand?

There are many types of mattresses available

Unlike Puffy’s limited options, Casper impresses with four different mattresses to choose from, 3 of them having two variants each. Casper offers seven different mattresses, with three of them having two variants each.

Casper’s first mattress, a traditional foam mattress, uses two layers of foam to construct its entire construction. Known as the Element mattress, this is Casper’s entry-level mattress for those looking for something simple with no frills. Casper’s Airscape perforated foam is used as the top layer on their mattresses. This allows heat to escape better while you sleep. Below this is their high-density foam base that prevents sagging and supports your whole body while you rest.

Next up on the Casper catalog is the Casper Original. Three layers of foam are used in the Casper Original. The first is the Airscape foam. This is followed by the Zoned Support Memory Foam. The Zoned Support foam is unique in that it is an area-specific memory foam. This means that certain parts are firmer depending on what component requires more support.

What’s interesting is that you can get the Casper Original as a hybrid mattress. Hybrid mattresses are more popular these days as they combine the new memory foam technology with the consistently improved and reliable design of inner coils you may be used to in older mattresses. These Casper coils add lift to your bed and structural support to help you stay in bed when you need to and get out of it when you’re done.

These two mattresses are more expensive than any we have seen before. The Casper Nova Hybrid Snow Mattress is specifically designed for heat regulation. Its multilayer foam and coil technology are excited with cooling gels, thermal bands, and even cooling mattress covers to help bring the mattress a much desired cool-touch sensation.

The Wave Hybrid, Casper’s premium mattress that offers supportive sleep, is the last. This mattress features the same cooling technology as the Nova Hybrid Snow mattresses. However, the Wave’s selling point is its additional three layers of perforated foam, giving you the support you need without being overly stiff. Casper’s premium throughout bed design will provide you with the best spinal support and comfort.

Price Point of Mattresses

Casper’s biggest problem is its price. Casper mattresses tend to be more expensive than others. However, the prices for their premium mattresses can sometimes seem ridiculous. Puffy Mattress Review

Casper’s entry-level Element mattress is priced at $545 for a twin. Casper Element mattresses in queen sizes and larger will cost you at least $800.

Things start to get expensive when you consider the Original, Nova, and Wave variants, as their initial mattresses all cross $1,000 easily when considering a queen-size mattress. This number doubles for the Nova and Wave variants, with the King size reaching about $4,500 for the Wave mattress.

Final Winner

It’s easy to say Puffy wins out here for its simplicity and its price point. It won’t make sense for people on a budget to spend close to double for a Casper mattress when they can get a mattress that is just as good (or better at times) for a much more manageable price.

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Puffy Mattresses vs. Nolah Mattresses

Nolah is another proudly American mattress company that specializes in both foam mattresses and hybrid mattresses. Nolah doesn’t use old materials such as pure foam latex and memory foam, but instead uses their AirFoam mattress layers. Puffy Mattress Review

Nolah’s foam is stated to be 100% temperature neutral and provides better pressure relief for your joints. Let’s see how this compares to the mattresses Puffy has on offer.

There are many types of mattresses available

Nolah has three distinct mattresses on offer, the Noah Original 10-inch, the upgraded Nolah Signature 12-inch, and the luxury Nolah Evolution 15-inch mattress. Both the Original and the Signature share many of the construction designs as both are fully foam mattresses. The Nolah Evolution proves to be the outlier as it is hybrid in design and uses Nolah’s bed inner-coil configuration.

The Original and Signature mattresses share the same first three layers of foam, the first being the layer of Nolah’s AirFoam to provide pressure relief and temperature regulation. These functions are further supported by the two additional layers of foam, the Deep Resilience Foam and High-Density Base Foam. Signature mattresses have extra thickness in their foam layers, and an additional firm AirFoam layer underneath the base foam. This allows you to easily adjust how firm or soft you would like your mattress to feel. Puffy Mattress Review

Nolah’s Evolution mattress is Nolah’s best-selling model. This is due to the HDMax Eco Support Coils Nolah created to provide better pressure relief, additional cooling, and structural support around the edges.

Pricing Point for Mattresses

Nolah is a direct-to-consumer mattress that was launched in the last few years. However, their prices are comparable to what higher-end mattress dealers charge for their mattresses. Their starting Queen size Original mattress comes in at $899 and doubles to $1600 if you opt for the Nolah Evolution. Although it’s not as expensive as Purple or Casper, it’s still not a bargain.

Final Winner

Nolah is still cheaper than Puffy, despite being more expensive in the price range. Nolah’s variety of options to pick also helps its case as the better mattress dealer, but you’ll need to be located in the United States if you want to enjoy their range of mattresses.

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Puffy Mattress vs. DreamCloud Mattress

DreamCloud mattresses, our final contender, are luxuriously designed without exceedingly high prices. DreamCloud is a hybrid mattress brand that specializes in providing quality mattresses at affordable prices. Puffy Mattress Review

Let’s take a look at what DreamCloud has to share.

Types of Mattresses Available

DreamCloud sells three mattress on their website: the DreamCloud original and DreamCloud Premier. The bed’s hybrid coil-and-foam construction is similar. However, the higher-end models have more layers and thickness.

Five essential layers are required to make the DreamCloud original and all DreamCloud mattresses. The first layer is their gel memory foam made to contour to your body while you rest. The second layer is their Sink-In-Just-Right layer. This layer supports the essential base foam layer. These help provide optimal comfort without sacrificing support. To give the mattress a cool and soft touch, they have added a cashmere-quilted top layer. Puffy Mattress Review

The DreamCloud Premier and Premier Rest are the same mattresses, adding additional layers of foam and taller support coils. The main difference the two have is the added height given by the Premier Rest. Every Premier version includes pressure-relieving foam layers as well as enhanced support layers. All designed to provide maximum comfort.

Pricing Point for Mattresses

DreamCloud has three mattress options, each with varying quality. However, their entry-level pricing is $699 for the Twin size original mattress. Although some DreamCloud models can be quite expensive, they don’t exceed $2,000 in price. This says a lot for a mattress brand that makes a more complicated hybrid mattress approach without raising prices too much. Puffy Mattress Review

Each purchase also comes with $399 worth of goods like additional pillows, mattress protectors, and bedsheets. You can rest assured that your DreamCloud purchase comes with a lifetime warranty as well as a full year of no-strings-attached sleeping trial.

Final Winner

DreamCloud’s mattresses are more flexible and supportive than traditional memory foam mattresses Puffy, while still being affordable. We recommend that you try one if you are in DreamCloud’s serviceable regions.

In Summary Puffy Mattress Review

Puffy seems to be right about the claim that it is more affordable than Casper in terms of price. Puffy seems to be behind other brands in terms of functionality, price, and reach.

If you’re a Canadian resident, Puffy is sure to be on your list of go-to brands for mattresses. But if you’re a US resident, you won’t be able to get Puffy to your doorstep anyway, so we recommend going with another brand that services the US directly. DreamCloud’s innovative hybrid technologies are what we think would be the best among all brands. We recommend visiting their website if you’re looking for a mattress.

Puffy Mattress Review

puffy-mattress-review

Our daily lives are dependent on sleep. It’s something that everyone does, and it has a major impact on our mental and physical well-being. You can improve your sleep in many ways, including increasing your daily exercise and eating a healthy diet. The choice of the mattress they sleep on is an important factor in their sleep.

Even if you are on a tight budget, it may seem easy to buy a random mattress online. You’ll be able to tell if you are experiencing pain from poor-quality mattresses that you need to change your mind and get a better mattress. Here we will look at the Puffy mattress and see if it will be the answer to your troubled nights.

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Before you go on, you may want to check out this video by Camie Juan on YouTube that gives a quick overview. After, you will want to read the rest of our article for a more comprehensive review of Puffy Mattress.

What is Puffy Mattress? Puffy Mattress Review

Puffy is proudly Canadian-made. Each foam layer of a Puffy mattress has been designed and produced in Canada specifically to ensure quality with each and every mattress that comes out of their factory floor.

Puffy adheres to Standard 100 by OEKO-TEX. This standard label is by OEKO-TEX and ensures that your mattress does not contain any harmful substances. Puffy mattress foams are also CertiPUR-US certified, ensuring that the foams are made without any heavy ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead, heavy metals, formaldehyde, and phthalates. Puffy keeps both your internal and external environment safe with each mattress it provides.

Puffy has spent years developing its blend of materials through various formulation runs and sleep trials. They believe that their foam mattresses are of high-grade quality due to their decision to manufacture them in small batches. This specific production cycle ensures that the Puffy proprietary foam is not compressed for too long before you receive it, maintaining its hand-crafted quality from when it was first made.

Puffy also wears its recognition proudly on its website. In 2021, Puffy has been ranked best mattress within several popular publications. Some of these include health.com’s recognition of Puffy as the best soft mattress for side sleepers and healthline.com’s recognition of Puffy as one of the best-rated mattress-in-a-box products found online.

Puffy Mattress Review

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What Type of Mattresses Does Puffy Mattress Use?

Puffy has two main types of mattresses: their original Puffy mattress and their Puffy Lux mattress. Both mattresses generally come with the same foam layer composition, but the Puffy Lux stands a good 2-inches taller than the Puffy original, which comes at 10 inches. Puffy Lux also has a thicker foam layer than the Puffy Original. This makes the Puffy Lux a 6-layer bed, with its base and top covers.

Puffy’s original 5-layer foam mattress, the Puffy Puffy Original mattress, is for those who want a medium-firm mattress without sacrificing comfort or durability. The Puffy Lux, on the other hand, is intended to be medium-plus and helps assist sleepers who experience spinal alignment issues. Both mattresses help keep your body aligned while reducing pressure your body has built up over the day. You can use the Puffy mattress on many different bed frames and should adapt to any sleeping position.

Puffy is a mattress manufacturer that specializes in foam-type mattresses. Although they may have named their foam for the regular sleeper, these foams may look similar to memory foam or polyurethane mattresses. The issue with pure foam mattresses is that they may deform easily over regular use. This problem of deformity is especially prevalent in memory foam-type beds, where the contours of regularly positioned bodies stay long after the sleeper has left the mattress.

Some mattresses have bypassed this issue by opting for a “hybrid” design. They use older technology, that of the spring coil, and harmonize it with memory foam and modern mattress compositions. These hybrid mattresses combine the strength and structure of a coil mattress and the comfort and plushness that foam provides.

How Does Puffy Affect My Sleep?

Each Puffy mattress comes with multiple layers of foam to help support and contour your body’s natural shape while you sleep. The focus of each layer will determine how each layer affects your sleep.

The first Puffy mattress layer is their stain-resistant cloud cover. Plush to the touch, this removable layer cover is easily washable on the rare occasion you’ll need to get it washed. OKEO-TEX certified the Puffy cloud cover is also hypoallergenic for those with sleepers acute allergy senses.

Puffy’s Cooling Cloud Foam is the first layer of a Puffy mattress. This unique, gel-infused foam formulation was created by Puffy. This foam was designed to absorb excess body heat for a more comfortable and cooling sleep experience. This foam was also intended to be non-damaging to the environment and uses an aCertiPUR-US certified manufacturing process called Variable Pressure Foaming, or VPF.

The Puffy Lux’s Body-Adapting Dual Cloud foam is exclusive to them. This VPF-manufactured foam is meant to adapt around your specific body shape and sleeping position to help alleviate any tension around variable pressure points in your body. Dual Cloud foam provides pressure relief and support without compromising comfort.

Climate comfort foam from Puffy helps with all of this. It regulates temperature to maintain stability in the face of temperature fluctuations. It also assists the top layers in providing pressure relief.

Last on a Puffy mattress, the WFP-manufactured Polyurethane Firm Core Support foam is used to support the layers above and maintain the bed’s stability throughout regular use. All these layers are then surrounding by the Puffy grip base cover, which helps keep the mattress from sliding around on the bed frame.

This shows that every aspect of the Puffy mattress was designed to improve your sleep. From temperature regulation to body support, it’s no doubt that Puffy has manufactured a bed that knows what it’s made of.

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How Much Does a Puffy Mattress Cost?

You will eventually have to pay brass tax on any mattress. Depending on which brand you choose, your mattress could cost you between $2000 and $3000 at times. Puffy offers a high-quality luxury mattress starting at $749 for the original Twin. That’s 10-inches of premium engineered foam for a little over a quarter of the price of most luxury mattresses out there.

If you’re still unsure about buying a mattress from Puffy, they’ve thrown in a 101-night sleep trial guarantee. You can return the mattress to Puffy and continue to test its comfort for up to 101 nights. If the mattress still fails to live up to your expectation, you can expect Puffy to give out a full refund with free returns on them as well.

Puffy is so confident in their mattresses that they offer a lifetime warranty. Puffy will fix any problem with your mattress.

Though it’s not all easy when it comes to Puffy mattresses of different sizes, a twin mattress may get you where you need to go if you’re single or you don’t plan on sharing the bed with anyone. If you are expecting more than one person to sleep in your bed, or if you simply want the extra space, you will have to pay more. Puffy mattresses start breaching the $1000 mark once you start looking for a queen-sized bed to almost $1500 for a California King-sized original.

This price increase is much more noticeable with the Puffy Lux mattresses. The entry-level Puffy Lux size will cost you $1500 for a twin-sized Puffy Lux mattress. The queen size, a standard size for many, reaches a high of $2,000 and only goes up from there. Although not everyone will need the Puffy mattress in its luxury version, it is likely that people won’t be able to afford the more expensive mattresses.

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Are there other bed accessories and products available from Puffy?

You might decide that the mattress isn’t right for you, or that you already own a Puffy mattress and are looking for companions. Puffy has you covered with their extensive range of bed accessories, frames and related bed furniture. Puffy Mattress Review

Puffy has three additional store categories for people looking for bedroom items apart from just mattresses. Bed bases are the first category. They come in three different types: complete, adjustable, or foundational. You can order them from the cheapest to the most expensive so you can choose which bed base is best for your space and budget.

Puffy then has mattress beddings available on the site as well. You may be eligible to receive a mattress protector or pillow during promotional periods. If you are not so fortunate, you can still purchase accessories to complement your mattress delivery. You will receive a complete set of bed sheets in one package by waiting for the entire order to arrive. Puffy Mattress Review

Lastly, Puffy also has related bedroom furniture in their bedroom catalog. Puffy also sells throw rugs that can be used in your bedroom as a complement to your mattress. Puffy also makes mattresses for dogs.

Our Verdict

Puffy mattresses are a good choice for those sleepers looking for total foam mattresses and don’t mind the slightly higher than the average cost for their beds. Their Cooling Cloud Foam technology is a nice differentiator to the standard memory foam mattresses that other direct-to-consumer mattresses. A Puffy twin-size mattress at a reasonable price is available for most people who are looking to make an investment in a superior mattress. It is also a far cry away from luxury bed dealers.

It is important to remember that Puffy’s price tends to go up once you look beyond entry-level beds. You can easily find Puffy exceeding many market prices for just one additional layer of foam with the Puffy Lux mattress. They may not pay enough attention to the foam, which could lead to a lack of the structure some people are seeking in full foam mattresses. Puffy Mattress Review

For us, Puffy is a decent choice for the average shopper, but it will benefit you to also check out other mattresses available online that ship directly to you. Although Casper and similar brands are well-known in the mattress market, there are many other mattress suppliers like DreamCloud. DreamCloud is an excellent example of a mattress company that does the newer hybrid composition method for comfort and stability when sleeping. You can also expect DreamCloud to be lighter on the pocket, coming in at just $699 for their entry-level DreamCloud Twin mattress. DreamCloud is worth a look if you are looking for a mattress. You may find better nights with it.

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Most Frequently Asked Questions Puffy Mattress Review

Shipping Puffy Mattresses to Where?

Puffy mattresses are a proud Canadian company and, as such, delivers for free nationwide to Canada. Puffy.ca can deliver to the United States and other countries.

Can I Return a Puffy Mattress?

Puffy’s mattress guarantee is a 101-night promise. This guarantees that you will be completely satisfied with your purchase. Send them a message if you aren’t satisfied with your Puffy mattress. They can help you return it and give you a full refund.

Puffy will recycle your mattress or donate it to homeless shelters.

Is Puffy Mattress Covered by a Warranty?

Puffy does include lifetime warranties on all of its mattresses. You can rest assured that your mattress will still be covered as long as it is Puffy. You’ll receive a new bed should anything go wrong with your current one.

Who Can I Call for Help with My Puffy Mattress?

Puffy is always open to helping its current and prospective customers. Contact them via the hotline at (800) 889 8712 or email support@puffy.ca. You can also chat live with them on their website.

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